Shipping Policy

This official Shipping Policy applies to all purchases made on this website, covering all product categories including plant-based fresheners, household odor eliminators, car fresheners, pet space deodorizers, and daily home care products. Our shipping rules are unified for all customers worldwide, with no separate settings for domestic or international orders. We are committed to providing stable, fast, and worry-free delivery services for every customer, while maintaining transparent and standardized logistics rules for all transactions.
Order Processing & Handling Time
All confirmed and paid orders will be processed, verified, quality checked, packed, and prepared for shipment within 1 to 3 business days. Orders placed during weekends, national public holidays, or system maintenance periods will be processed on the next available business day. Every product will undergo strict packaging inspection before outbound delivery to ensure intact packaging, complete accessories, and no leakage or damage during long-distance transportation. We fully optimize the packaging process to adapt to international long-distance logistics scenarios and reduce the probability of product damage during transit.
Official Delivery Time Estimation
After the order is successfully shipped out from our warehouse, the standard delivery time for all regions worldwide is 6 to 12 business days. The delivery cycle is a unified standard for all global customers. Minor delays may occur due to objective factors including regional logistics efficiency, local postal distribution schedules, weather changes, routine customs inspection, and peak shopping season order volume surges. The estimated delivery time is a reliable reference range, and we will try our best to ensure that all packages are delivered within the stipulated time cycle.
Full Site Free Shipping Rules
Our store provides 100% free shipping for all products, all orders, and all regions. There is no minimum order amount limit, no threshold restrictions, no hidden fees, and no additional handling charges. Whether you purchase a single product or multiple sets of products, you can enjoy free standard shipping services automatically. Free shipping policy permanently covers all merchandise on the website, and no customer needs to pay any shipping cost, packaging fee, or logistics service fee. We bear all logistics expenses to provide cost-effective shopping benefits for every user.
Order Tracking & Logistics Update
Once your order is dispatched from the warehouse, the system will automatically generate an official tracking number and send a shipping confirmation email to your reserved email address. You can check the real-time transportation status, transit records, and delivery progress of your package online at any time. We recommend that customers regularly check the logistics information to avoid delivery failures, package returns, or abnormal detention caused by missed courier contact. If your package has no logistics update for a long time, you can contact our customer support team at any time for manual inquiry and follow-up processing.
Shipping Address Responsibility Statement
Customers shall be solely responsible for filling in accurate, complete, and valid shipping information during the checkout process, including detailed recipient name, contact phone number, precise street address, city, zip code, and regional information. We will not be liable for package loss, delivery failure, return to warehouse, or prolonged detention caused by incorrect addresses, incomplete information, invalid contact methods, or customer personal reasons. Please double-check all shipping information before completing payment to ensure smooth delivery of the package.
Package Abnormal Processing Rules
For packages with abnormal conditions such as long-term logistics stagnation, delivery failure, lost display, or warehouse return, our customer service team will provide professional investigation and after-sales solutions according to the official logistics records. We will verify the true status of the package and provide reasonable solutions such as re-delivery, partial compensation, or after-sales processing according to the actual situation, ensuring the legitimate rights and interests of every customer are fully protected.