Refund Policy

All transaction amounts, settlement standards, refund calculations, and order settlement fees of this website are uniformly settled in USD (United States Dollar). All return and refund rules comply with international e-commerce consumer protection standards, with transparent processes, clear time limits, and standardized processing procedures, ensuring fair and reasonable after-sales treatment for every order.
60-Day Official Return Period
We provide a super long 60-day return window for all customers, calculated from the official delivery completion date of the package. Within 60 days after you receive the goods, you can apply for return and after-sales service for eligible products. The 60-day return cycle fully meets the global consumer shopping cycle and provides sufficient time for customers to check product quality and use experience. Any return application exceeding the 60-day valid period will not be accepted due to overdue after-sales rights.
Return Eligibility Standards
To successfully pass the return review, all returned products must be kept in brand-new, unused, unopened, and undamaged status. The original outer packaging, inner packaging, product seals, protective films, labels, and attached accessories must be complete and intact without any damage, loss, or artificial modification. Products with obvious use traces, opened seals, liquid leakage, artificial damage, improper storage damage, or incomplete packaging are not eligible for return and refund services.
Defective & Wrong Item After-Sales Processing
If the products you receive have quality problems such as damage, leakage, defective functions, insufficient accessories, or problems such as wrong goods and missing goods due to our warehouse packaging and delivery errors, you can take clear photos and videos as valid proof and contact our customer service within 48 hours after receiving the package. We provide free return, free re-delivery, full refund or partial refund services for all verified problematic orders, and we will bear the corresponding return logistics costs.
Formal Return Application Process
All return behaviors must be pre-approved by our official customer service team. Customers need to take the initiative to submit a return application, explain the return reason, and provide corresponding product status proof materials. After our team reviews and approves the application, we will issue the official return address and standardized return operation guidelines. Any unauthorized private return, anonymous return, or return without prior system confirmation will not be accepted and processed, and we will not bear any risk of lost goods.
5–10 Business Days Refund Processing Cycle
After we successfully receive your returned package and complete manual inspection and product condition confirmation, we will officially initiate the refund procedure within 5 to 10 working days. All refund funds will be returned through the original payment channel used by the customer during checkout. Since the fund arrival time involves the processing cycle of third-party financial institutions and banks, there may be a small number of delayed arrival situations, which are beyond our system control. We will strictly follow the time limit regulations to ensure that all eligible refunds are completed within the specified cycle.
Order Cancellation Rules
Customers can apply for free order cancellation at any stage before the order is officially packaged and shipped. Once the order has entered the outbound delivery process, the system cannot cancel the order directly. If you no longer need the goods after shipment, you can wait for the package to be delivered and then apply for return service in accordance with the 60-day return policy.
Non-Refundable & Non-Returnable Scenarios
The following situations do not support return and refund services: return applications beyond the 60-day valid period, artificially damaged products, products damaged by customer’s improper use and storage, missing original packaging and accessories, used and consumed products, special clearance discounted products, and orders with obvious malicious after-sales behaviors. We reserve the right to judge the eligibility of after-sales applications.